Dispatch
Every request for medical transportation is received by Community Care Ambulance’s state-of-the-art Communications Center.
Our dispatchers are nationally certified Emergency Medical Dispatchers (EMD) and Emergency Fire Dispatch (EFD); EMD and EFD are both nationally recognized protocol based life-support system. Our certified dispatchers are trained to provide potentially life-saving instructions to callers.
Certified dispatchers answer each call, entering important response information into a CAD system in real time. Using LIVE GPS Monitoring, dispatchers are able to view the geographic location of each unit in CCA’s system allowing them to respond the closest available ambulance to each request for medical aid.
While en route to the call, medical crews receive turn-by-turn routing instructions further ensuring safe and expedient response times. Each vehicle is equipped with an on board computer.
Additional technology enhancements enables facilities to track their patients throughout the transport process. With our integrated online scheduling platform, our facilities are able to schedule transportation quickly and efficiently at their convenience.
“What’s the Address of the Emergency?”
When calling for help, be prepared to provide your current location and phone number.
EMD
Emergency Medical Dispatch (EMD) was created by the International Academies of Emergency Dispatch. This system which was created in 1977 by Dr. Jeff Clawson, has been in use for more than 30 years and is now found in more than 3,000 communications centers worldwide, serving more than 300 million people a year. The system includes Cardsets, a three-day education and certification-training course for dispatch users, and quality improvement (QI) benchmarks and training.
EMD certification course attendees learn how to handle difficult callers, identify the correct chief complaint, assign appropriate resources, effectively communicate between responders and callers and provide life-saving support. EMD certification occurs following the completion of 24 hours of training, CPR certification and obtaining a passing score on the final exam.
More information about the Emergency Medical Dispatch course can be found online at emergencydispatch.org
© Copyright 2024 Community Care Ambulance. All Rights Reserved. Design by: Web Strategy Plus